Mass Unemployment Login

Video demonstration and instructions on how to use the Mass Unemployment Login:

Easy steps to access your Mass Unemployment Login area:

1. On your preferred Internet browser, enter this direct URL for the Unemployment Insurance homepage:

2. Once you are on the homepage, look for the icon that says 'UI Online for Claimants'. This will be a purple-colored icon in the middle of the page. Click on this icon (or if your are an Employer or Agent, click on 'UI Online for Employers & Agents'.

3. You will be redirected to another page. Click on the icon that says 'Log in to your account'.

4. Once you are on the login page, you will need to enter your Social Security Number in the corresponding fields. Click Next once you have entered the information.

5. Follow the next onscreen instructions to complete your login process.



How to reset your login credentials:

1. In order to reset your login credentials for your Mass Unemployment Login page, particularly your Personal Identification Number or PIN, you will need to contact PIN Service at 1-617-626-6943.


Updated contact information for user support:

Phone Support

General Phone Number - 617-626-6800
Problem Resolution Center - 617-626-5400

Mailing Address

Charles F. Hurley Building
19 Staniford Street
Boston, MA 02114


Because of the recent site changes, the Mass Unemployment Login process could change any time. Make sure you have bookmarked our page so you can check back regularly in case there are any changes to the login process.